How-to guides.
Hands-on technical walkthroughs for IT teams and developers. Each one covers the exact steps, settings and code behind a real build, including the parts the official docs leave out.
Ribbon SBC in Azure for Teams Direct Routing and Twilio: The Steps the Guides Leave Out
The Ribbon and Twilio interop guide was written for AWS and leans on a wizard. This is every step we needed in Azure, with the values we used and the traps we hit.
Read →Building a Microsoft Teams App for Caller ID and Texting Alongside Teams Phone Direct Routing
Teams gives apps no live event for incoming Direct Routing calls. Here is how we hooked the call at the carrier instead, then added texting, tabs and a bot, and the traps along the way.
Read →Running the business rather than the servers? The Insights → are written for you.